​
Making outbound calls from dashboard

  1. Login to the dashboard at https://platform.bolna.ai using your account credentials
Bolna platform login interface showing authentication process for accessing Voice AI agents with Twilio

Login Bolna playground


  1. Choose Twilio as the Call provider for your agent and save it
Twilio provider selection in Bolna configuration showing call provider setup for outbound callings with Bolna Voice AI agents

Choose Twilio as the agent call provider


  1. Start placing phone calls by providing the recipient phone numbers. Bolna will place the calls to the provided phone numbers.
Outbound call initiation interface in Bolna showing phone number input and call placement process using Twilio integration

Start placing phone calls on Bolna using Twilio


You can place calls using your own custom Twilio phone numbers only if you’ve connected your Twilio account. You can read more on how to connect your Twilio account here.

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Making outbound calls Using APIs

  1. Generate and save your Bolna API Key
  2. Set your agent input and output tools as twilio while using /create Agent API
...
...
"tools_config": {
    "output": {
        "format": "wav",
        "provider": "twilio"
    },
    "input": {
        "format": "wav",
        "provider": "twilio"
    },
    "synthesizer": {...},
    "llm_agent": {...},
    "transcriber": {...},
    "api_tools": {...}
}
...
...
  1. Use /call API to place the call to the agent

curl --request POST \
  --url https://api.bolna.ai/call \
  --header 'Authorization: <authorization>' \
  --header 'Content-Type: application/json' \
  --data '{
  "agent_id": "123e4567-e89b-12d3-a456-426655440000",
  "recipient_phone_number": "+10123456789"
}'