Add a Transfer Call Tool with Bolna Voice AI Agents in playground
Using this, you can transfer on-going calls to another phone number depending on the description (prompt) provided.
| Property | Description |
|---|---|
| Description | Description for your transfer call functionality. Make it as descriptive as possible for the LLM to execute this function successfully. |
| Transfer to Phone number | The phone number where the agent will transfer the call to |
Screenshot of Bolna Voice AI call transfer configuration interface
You may add multiple transfer call tools for multiple phone numbers. A single agent can be configured to transfer call to multiple numbers, a specifc number for a specific use case.Say you want to transfer a call to the Finance Team and thus add their number, and another number for another team say HR.
Add a Transfer Call Tool with Bolna Voice AI Agents in playground