Phone calls using Bolna
Account based concurrency tiers
Discover how different account tiers on Bolna Voice AI impact concurrency for outbound phone calls
Concurrent calling for outbound calls
By default, we allow upto 10 concurrent calls for all paid users. Calls over this limit automatically get queued up and get processed one-by-one as the slots are available in the queue for your account.
All trial users who haven’t purchased any credits can do upto 2 concurrent calls only to their verified phone numbers.
| Account type | Monthly minutes of calls | Concurrent calls |
|---|---|---|
trial | n/a | 2 |
paid | <10000 | 10 |
paid | 10000 - 25000 | 20 |
paid | 25000 - 50000 | 30 |
enterprise | >50000 | custom |
You can read more about our enterprise offering here Bolna enterprise.
We’ll also monitor your monthly volumes and adjust concurrency as needed to ensure you experience no disruptions - while maintaining smooth operations for all our customers.
Concurrent calling for inbound calls
There are no concurrent limits or any restrictions on inbound calls.