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Concurrent calling for outbound calls

By default, we allow upto 10 concurrent calls for all paid users. Calls over this limit automatically get queued up and get processed one-by-one as the slots are available in the queue for your account. All trial users who haven’t purchased any credits can do upto 2 concurrent calls only to their verified phone numbers.
Account typeMonthly minutes of callsConcurrent calls
trialn/a2
paid<1000010
paid10000 - 2500020
paid25000 - 5000030
enterprise>100000unlimited
You can read more about our enterprise offering here Bolna enterprise.

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Concurrent calling for inbound calls

There are no concurrent limits or any restrictions on inbound calls.

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Checking your account’s concurrency limits

We’ll monitor your monthly volumes and adjust concurrency as needed to ensure you experience no disruptions - while maintaining smooth operations for all our customers.
  1. Go to your Workplace settings
Workplace settings navigation in Bolna dashboard to visit page for concurrency limits

Open your Workplace settings page

  1. See your Account limits
Account concurrency limits in Bolna showing concurrent call limits and tier-based calling capacity for Voice AI agents

See your account limits