Benefits of Free Flowing agents : A free flowing agent requires a plain english prompt to create. It enables truly natural conversations and allows your agent to be creative when responding
Harms of Free Flowing agents: The harms of free flowing agents are that the prompt and settings often require fine-tuning to ensure you are getting desired responses. Free flowing agents are also costlier
Benefits of IVR agents : You have complete control over the exact sentences your IVR agent will say. IVR agents are also cheaper and have much no risk of deviation / hallucination
Harms of IVR agents : Conversations are limited to what you have defined in the IVR tree. The agent will try to map any response a user makes to the options that you have given it. This increases chances of the call seeming artificial. It also takes time to build an IVR tree
Choosing a Task
The quickest way of creating an agent is choosing a task and making small changes to the pre-defined template that we have set for you (Note: these agents are built to run on default settings. Changes in settings will require changing prompts)
If you want to start from scratch, choose Others as your task
Choosing invocation
Choose telephone only if you want your agent to make telephone calls (Note: Telephone calling is expensive and you will burn through your credits rapidly. We strongly suggest you to use our playground to thoroughly test your agent before initiating a call)
Stay concise with your prompts. Use the ‘Tips’ to quickly build a prompt. Ideally start, with a clear, short prompt and keep adding details.
Prompt engineering takes time! Be patient if your agent does not follow your prompt the way you want it to
Expert Tips : For smart low-latency conversations, only use the Overview page (leave all pages blank). Clearly state your required intent, and start the prompt with the line “You will not speak more than 2 sentences”