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Getting Started
  • Introduction
  • Platform Concepts
  • Prompting guide
  • Agents Library
  • Import agents
Pricing
  • Call Pricing
  • Concurrency tiers
Enterprise
new
  • Enterprise plan
  • On-prem deployments
Guides
  • Prompts for Non-English
Integrations
  • Transcribers
  • Large Language Models
  • Synthesizers (Voices)
Features
  • Connect Providers
  • Import Voices
  • Adding variables
  • Extract Structured Data
  • Tool Calling
  • Integrating knowledgebases
  • Implementing Guardrails
  • Add your server URL
  • Multi agent prompt
Advance customizations
  • Supported languages
  • Identify incoming callers
  • Using custom LLMs
  • Capturing precise transcripts
Phone calls using Bolna
  • Supported Telephony
  • Purchase phone numbers
  • Making Outgoing calls
  • Receive Incoming calls
  • Batch Calling
  • Hangup & Termination
  • List of call status
Resources
  • FAQs
Using Bolna Playground
  • Agent setup
  • Agent executions
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  • Status
  • Support
  • Dashboard
  • Dashboard
Documentation
API Reference
Integrations
Examples & Tutorials
Changelog
Documentation
API Reference
Integrations
Examples & Tutorials
Changelog
  • Status
  • Support
  • Dashboard
  • Resources

    Frequently Asked Questions

    Frequently asked questions about Bolna AI

    Bolna supports a wide range of customizable voice agents. From free-flowing conversational assistants to structured IVR-style bots.

    You can build agents for use cases like lead qualification, customer support, interviews, bookings, schedulings, dating, and more.

    You can refer to Bolna’s Agent template library to get started.

    Bolna offers transparent usage-based pricing:

    • Call pricing: $0.02/min platform fee (plus provider charges).

    Please refer to the cost & pricing documentation for more information.

    By default, Bolna allows up to 10 concurrent calls for paid users. You can request higher limits via the Enterprise Plan for large-scale deployments.

    Yes. You can either:

    • Buy phone numbers directly from the Bolna Dashboard.
    • Use your own telephony account (e.g., Twilio or Plivo) to connect and use your own manageed dedicated phone numbers.

    Absolutely. Bolna integrates seamlessly with third-party telephony providers like Twilio and Plivo, allowing you to use your own account and phone numbers.

    Yes. Bolna supports multiple languages and voices. You can create agents in various languages (e.g., English, Hindi) using built-in multilingual support across speech-to-text, LLM, and text-to-speech components.

    Please find the list of all supported languages and a guide to write prompts for multilingual agents.

    Yes, definitely. Bolna AI is an API-first platform providing a comprehensive API suite to:

    • Create, update, list, and delete voice agents via Agent APIs.
    • Trigger calls via Call APIs.
    • Manage executions and logs via Executions APIs.
    • Do bulk calls using batches via Batches APIs.
    • Manage phone numbers via Phone numbers APIs.
    • Create, list and manage sub‑accounts via Sub-Account APIs.

    Yes. The platform supports shared access where you can add your team (developers, operators, analysts, etc.) to collaborate within the Bolna dashboard. APIs also allow scoped access through sub‑accounts.

    Yes. Bolna supports multiple sub-accounts, designed for enterprise-level teams to isolate projects, billing, and permissions—fully manageable via the API.

    Yes - Bolna AI supports on-premise deployments.

    You can run the complete Bolna platform on your own infrastructure (e.g., private cloud or on-premise servers) instead of the hosted Bolna service.

    On-premise is available only for enterprise customers. Please reach out to us at enterprise@bolna.ai or schedule a call https://bolna.ai/meet for more information.

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