Resources
Frequently Asked Questions
Frequently asked questions about Bolna AI
What type of Voice AI agents can I create on Bolna
What type of Voice AI agents can I create on Bolna
Bolna supports a wide range of customizable voice agents. From free-flowing conversational assistants to structured IVR-style bots.You can build agents for use cases like lead qualification, customer support, interviews, bookings, schedulings, dating, and more.You can refer to Bolna’s Agent template library to get started.
What is the pricing for Bolna Voice AI
What is the pricing for Bolna Voice AI
Bolna offers transparent usage-based pricing:
- Call pricing: $0.02/min platform fee (plus provider charges).
How many parallel calls can I make in Bolna?
How many parallel calls can I make in Bolna?
By default, Bolna allows up to 10 concurrent calls for paid users. You can request higher limits via the Enterprise Plan for large-scale deployments.
Can I purchase my own phone numbers?
Can I purchase my own phone numbers?
Yes. You can either:
- Buy phone numbers directly from the Bolna Dashboard.
- Use your own telephony account (e.g., Twilio or Plivo) to connect and use your own manageed dedicated phone numbers.
I have my own Twilio account. Can I connect and use it with Bolna Voice AI agents?
I have my own Twilio account. Can I connect and use it with Bolna Voice AI agents?
Does Bolna support multilingual Voice agents?
Does Bolna support multilingual Voice agents?
Yes. Bolna supports multiple languages and voices. You can create agents in various languages (e.g., English, Hindi) using built-in multilingual support across speech-to-text, LLM, and text-to-speech components.Please find the list of all supported languages and a guide to write prompts for multilingual agents.
Can I build my own application using Bolna APIs?
Can I build my own application using Bolna APIs?
Yes, definitely. Bolna AI is an API-first platform providing a comprehensive API suite to:
- Create, update, list, and delete voice agents via Agent APIs.
- Trigger calls via Call APIs.
- Manage executions and logs via Executions APIs.
- Do bulk calls using batches via Batches APIs.
- Manage phone numbers via Phone numbers APIs.
- Create, list and manage sub‑accounts via Sub-Account APIs.
Can I add my team members to collaborate?
Can I add my team members to collaborate?
Yes. The platform supports shared access where you can add your team (developers, operators, analysts, etc.) to collaborate within the Bolna dashboard. APIs also allow scoped access through sub‑accounts.
Can I create multiple sub-accounts?
Can I create multiple sub-accounts?
Yes. Bolna supports multiple sub-accounts, designed for enterprise-level teams to isolate projects, billing, and permissions—fully manageable via the API.
Do you support on-premise deployments?
Do you support on-premise deployments?
Yes - Bolna AI supports on-premise deployments.You can run the complete Bolna platform on your own infrastructure (e.g., private cloud or on-premise servers) instead of the hosted Bolna service.
On-premise is available only for enterprise customers. Please reach out to us at enterprise@bolna.ai or schedule a call https://bolna.ai/meet for more information.