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Overview

Bolna’s Sub-Account feature is designed for enterprise organizations that need to manage multiple customers, business units, or operational environments under a single main account. This powerful organizational tool provides complete data isolation, centralized management, and scalable operations for complex voice AI deployments. Sub-accounts enable you to create logical boundaries within your account, ensuring that different customers, departments, or projects operate independently while maintaining unified oversight and control.
Sub-accounts are an Enterprise feature available via APIs only.Please reach out to us at enterprise@bolna.ai or schedule a call https://bolna.ai/meet for more information.

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Key Sub-account Advantages

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Complete Data Isolation

  • Customer separation: Maintain strict boundaries between different customer data and configurations
  • Audit trails: Comprehensive logging and monitoring for each sub-account independently

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Centralized Management & Control

  • Unified dashboard: Manage all sub-accounts from a single enterprise control panel
  • Consolidated billing: Streamlined invoicing and cost allocation across all sub-accounts
  • Resource allocation: Distribute and monitor usage quotas across sub-accounts

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Primary Use Cases

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Service Providers & Agencies

Transform your voice AI service delivery with enterprise-grade multi-tenancy:
  • Customer isolation: Each client gets their own environment with dedicated resources
  • Flexible billing: Accurate cost tracking and billing for each client account

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Large Enterprise Organizations

Organize your voice AI infrastructure across complex organizational structures:
  • Department separation: Sales, support, marketing, and operations teams get isolated environments
  • Regional management: Separate voice AI deployments by geographic regions or markets
  • Product line organization: Different products or services get dedicated sub-accounts
  • Subsidiary management: Manage voice AI for multiple company subsidiaries independently

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Development & Testing Teams

Maintain clean separation between different environments and projects:
  • Environment isolation: Separate development, staging, and production deployments
  • Team collaboration: Multiple teams work on isolated projects without interference
  • Feature testing: Test new voice AI capabilities without affecting production systems
  • A/B testing: Run parallel experiments with completely isolated data sets

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Compliance-Heavy Industries

Meet strict regulatory and compliance requirements:
  • Healthcare: Separate patient data and HIPAA-compliant voice AI deployments
  • Financial services: Isolated environments for different financial products or regions
  • Government: Secure, compliant voice AI for different agencies or departments
  • Legal: Client-specific environments with strict confidentiality requirements
For detailed technical implementation, see our Sub-Account API Reference.
Enterprise sub-accounts are designed for organizations with complex operational needs.Our enterprise team will work with you to design the optimal sub-account architecture for your specific requirements.