Connect Bolna with any of your favorite apps in just a few clicks using official bolna’s make.com integrations.

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Overview and requirements

  1. Bolna account. You may create a free Bolna account by signing up on Bolna
  2. A Bolna Voice AI agent which will be making the calls
  3. Official Bolna’s Make.com Bolna Watch end of Phone call trigger integration

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Steps to send SMS after a Bolna AI phone call is completed

1

Create a webhook connection on Make.com

Follow the webhook connection guide to create a webhook connection and generate a webhook URL.
Make.com scenario with Bolna Watch end of Phone call trigger module for automated SMS notifications after Voice AI calls

Adding "Bolna Watch end of Phone call" module to make.com

2

Add the SMS module. For this tutorial, we've used Twilio. You can use any other SMS Provider as well.

Twilio SMS module configuration in Make.com showing SMS automation setup with Bolna Voice AI call completion data

Adding Twilio SMS module with Bolna AI

Please note:
  1. If you want to use call summary, it will be provided under "summary" as shown below.
using call summary
...
...
"summary": "The conversation was between a user named Harry and an agent named Charles from Alexa. Charles initiated the call to assist Harry with inquiries about Apple Service Center. Harry asked for the location of the closest service center, and Charles informed about Apple Union Square, 300 Post Street San Francisco. After receiving the information, Harry indicated he had no further questions, and Charles offered to help in the future before concluding the call.",
...
  1. Any dynamic variables you pass for making the call, can be retrieved from "context_details" > "recipient_data" as shown below:
using user details
...
"context_details": {
  "recipient_data": {
    "name": "Harry",
    "email": "harry@hogwarts.com"
  },
  "recipient_phone_number": "+19876543210"
},
...
3

Running & testing the entire scenario

Make.com scenario execution showing successful Bolna Voice AI and Twilio SMS integration workflow testing

Running Bolna + Twilio message scenario on make.com

4

Receiving the SMS

Mobile phone showing automated SMS notification sent by Make.com after Bolna Voice AI call completion

Make.com successfully sends the SMS after Bolna AI call is completed