Bolna AI Updates for December, 2024

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Features

• Downloading batches which have been uploaded
• Displaying batch call status breakdown

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API Updates

• Batches APIs - Added breakdown for batches executions (API doc)

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Features

• Cartesia TTS support for voice
• Voicemail detection for Twilio & Plivo calls
• Call hangup using prompts (ref. hangup live calls on Bolna)
• Building multi-agent prompts (ref. multi-agent prompt)

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Features

• Support for over 40+ languages (ref. supported languages)
• Knowledgebases: are now functional in all supported language and work together with LLM-driven context (ref. ingesting and using KBs)
• Batches revamp for simpler processing and management (ref. using batches)
• Adding call hangup information for all calls

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Improvements & migrations

• Change of execution_id notation from {agent_id}#{timestamp} to a unique {uuid}. This was a major overhaul due to which we were facing scaling issues and product complications.

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API Updates

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New APIs

• Get call details using only execution_id (API doc)
• Set inbound agent programmatically (API doc)
• Get a list of all added voices for your account (API doc)

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API changes

• Call APIs - Outbound calls will now return the unique execution_id (API doc)
• Batches APIs - removed redundant need of agent_id wherever applicable (API doc)
• Execution APIs - removed redundant need of agent_id wherever applicable (API doc)